Return and Refund Policy
We strive for 100% customer satisfaction. If you are not happy with your order, you can return it within the legal reflection period.
Reflection Period and Return Conditions
You have the right to return your order within 14 days of receipt without giving a reason. The reflection period starts the day after the product is delivered. For orders with multiple products, it starts from the moment the last product has been delivered.
Conditions for returns:
Original condition: items must show no signs of use and be returned in their original packaging.
Exceptions: personalised products, such as paintings made with your own photo, cannot be returned.
🚨 Important: Refusing an order at the door does not count as a valid return. In such cases the package will not be returned to us and we cannot issue a refund. Please accept your order first, and then return it properly.
How to Return an Order
1. Choose a return address
Please use the return address for your region:
Europe and all other countries (our head office)
Create B.V.
Edisonweg 3A
3404 LA IJsselstein
The Netherlands
United States, charity partner (Maribo Cares)
Maribo Cares
2102 Business Center Drive
Irvine, CA 92612
United States of America
United States, our US head office (if you prefer)
Create USA LLC
119 W 24th St, 4th Fl, Office 319
New York, NY 10011
United States of America
United Kingdom, charity partner (Guideposts)
Henry Smith House
3 to 5 Estcourt Rd
Watford WD17 2PT
United Kingdom
Australia, charity partner (Hospital Research Foundation)
Creative Health
Locked Bag 1
Regency Park SA 5010
Australia
Canada, charity partner (Art for Aid)
1064 Perth Rd
Smiths Falls, Ontario K7A 0K3
Canada
Your return makes a difference
In the United States, the United Kingdom, Australia and Canada, you can send your unopened product directly to one of our charity partners. Instead of sitting in a warehouse, your return goes straight to meaningful programmes where it is needed most.
What happens to products sent to our charity partners?
Your brand new, unopened paint by numbers kit will be used in:
Art therapy programmes at hospitals and care facilities, helping patients find peace and healing through creativity.
Community centres that provide creative activities for underserved populations.
Mental health and wellness programmes using art for stress relief and mindfulness.
Educational initiatives giving access to art supplies for those who could not otherwise afford them.
Support services bringing moments of joy to people facing difficult times.
By choosing this option, you ensure nothing goes to waste while supporting communities in need.
2. Prepare your return
Pack the product carefully in its original packaging and ship it with a track & trace code to the chosen return address.
3. Let us know
Email us at info@diy-artclub.com with your order number, the names of the returned products, and the track & trace code.
Responsibility for Returns
All return costs, risks and responsibilities lie with the customer.
Customers must use a track & trace service and share the tracking details with us by email. Without tracking details we cannot guarantee a refund. ⚠️