Terms and conditions

Article 1 – What we mean by…

In these terms, we use the following words with these meanings:

Cooling-off period: the time you have to decide whether or not you want to cancel your order (without having to give a reason).

Consumer: that’s you – a real person who’s not buying something for a business or profession, but just for yourself.

Day: a calendar day (yep, including weekends and holidays).

Ongoing contract: a long-term deal where products or services are delivered over a longer period of time.

Durable medium: anything that lets you save info personally addressed to you, so you can check it later – like an email or PDF you can keep.

Right of withdrawal: your right to cancel your order during the cooling-off period.

Entrepreneur: that’s us – the company offering you products or services online.

Distance contract: an agreement made entirely online (or by other remote means) without us being in the same place.

Remote communication tool: email, websites, chat – anything that lets us make a deal without meeting face-to-face.

Terms & Conditions: these current Terms & Conditions that apply to your order.

Article 2 – Who we are

LTH Trading B.V.

Edisonweg 3A

3404 LA IJsselstein

The Netherlands

Chamber of Commerce (KVK) number: 76637603
info@diy-artclub.com

Article 3 – When these terms apply

These Terms & Conditions apply to every offer we make and every online deal or order you place with us.

Before you place an order, we’ll make sure you can read these terms. If for some reason that’s not possible, we’ll let you know where you can find them – and we’ll send them to you for free if you ask.

If you order something online, we’ll also send you these terms digitally in a way that lets you save them easily (think: email or download). Again, if that’s tricky for some reason, we’ll tell you where you can read them online and send you a copy if you ask.

If there are extra product- or service-specific terms on top of these ones, those apply too. But if there’s a conflict between the two, you can always rely on the version that works out best for you.

If a part of these terms turns out to be invalid or legally void, the rest still stands. We’ll replace the invalid part with something that matches the original intent as closely as possible.

If there’s something not covered by these terms, or something is unclear, we’ll handle it in the spirit of fairness and how these terms are meant to be understood.

Article 4 – The Offer

If we’re running a limited-time deal or there are conditions attached, we’ll make that super clear upfront.

All our offers are non-binding – meaning we can update or change them anytime.

We always try to describe our products and services as accurately and completely as possible, so you know exactly what you’re getting. If we use photos, they represent the real product. Honest mistake in a price or product description? That doesn’t bind us.

Images and specs in an offer are just for reference – they can’t be used as grounds to cancel your order or claim damages. We do our best, but we can’t promise that screen colors always match real-life colors perfectly.

Each offer will clearly explain what you’re saying “yes” to, like:

The price (but keep in mind: import duties or VAT might still apply, depending on where you live. Your local courier or post service usually handles those and may charge extra fees.)

Shipping costs, if any

How the order process works

Whether or not you can cancel (your right of withdrawal)

How payment, delivery and order fulfillment works

How long the offer is valid or the price guaranteed

If communication costs (e.g. phone calls) are higher than normal rates

Whether your order details are stored, and how you can access them later

How to check or fix any info you entered before placing the order

What languages we support for the agreement (besides Dutch)

Any codes of conduct we follow, and how you can view them online

If it’s a subscription: what the minimum term is

Optional extras might include available sizes, colors, or material details.

Article 5 – The Deal (a.k.a. The Agreement)

The agreement between you and us kicks in the moment you say “yes” to our offer and meet any conditions we’ve mentioned – unless we say otherwise in section 4.

If you accept our offer online, we’ll send you a quick confirmation via email. Didn’t get a confirmation? Then you can still back out of the deal.

If you’re ordering online (which you probably are), we’ll make sure your data is transferred securely and that you’re shopping in a safe environment. Paying online? Of course we’ll keep that secure too.

We might check (within legal limits) if you’re able to pay and if there are any red flags that tell us we shouldn’t go through with the deal. If we have a solid reason, we can cancel your order or add special conditions to it.

When you order something, we’ll make sure you also get the following info – either on paper or in a way that you can save it for later:

1. Our business address in case you need to contact us about complaints
   
   

2. How and when you can use your right to cancel (or we’ll clearly say if that doesn’t apply)
   
   

3. Info about guarantees and customer service after you buy
   
   

4. The details from Article 4.3 (unless we already gave you those before the purchase)
   
   

5. How to cancel if it’s a subscription or long-term deal
   
   

If it’s a subscription deal, we’ll only send this info the first time.

And just so you know: every deal is only final if the product is still in stock.

Article 6 – Your Right to Cancel (a.k.a. Cooling-Off Period)

So, you bought something and changed your mind? No worries! You’ve got 14 days to cancel your order – no need to explain why. That 14-day countdown starts the day after you (or someone you chose) receives the package.

During those 14 days, just treat the product with care. Open it up and check it out, but don’t go overboard – only use it as much as you need to decide if you want to keep it. If you do want to send it back, make sure it’s in its original condition, with all parts and packaging, and follow the return instructions we gave you.

To cancel, just drop us a quick message or email within those 14 days after receiving the item – super easy. Once you’ve done that, you’ve got another 14 days to send the product back. Make sure you can prove it’s on the way (like with a shipping receipt or tracking info).

Didn’t tell us in time or forgot to return it within those two 14-day windows? Then the deal is final and the product is officially yours.

Article 7 – Return Costs (if you cancel)

If you decide to return something using your right to cancel, the return shipping costs are on you.

Already paid? We’ll refund you as soon as possible – within 14 days max after you let us know you’re cancelling. BUT: we do need to have the product back first, or at least see clear proof that you’ve sent it back.

Article 8 – When You Can’t Cancel

There are some cases where you can’t use the cancellation option. We’ll always let you know clearly beforehand if that’s the case.

You can’t return stuff if:

1. It was made especially for you (like a custom design);
   
   

2. It’s clearly personal (think photo prints or name-based art);
   
   

3. It can’t be sent back because of what it is (like a digital product or something that melts);
   
   

4. It goes bad quickly (like food or flowers);
   
   

5. The price depends on the financial market and we don’t control that;
   
   

6. It’s a single newspaper or magazine;
   
   

7. It’s a sealed product (like a DVD or software) and you broke the seal;
   
   

8. It’s a hygiene product and you broke the seal.
   
   

Same goes for some services, like:

1. Booking a hotel, transport, restaurant or event for a specific date;
   
   

2. When the service already started with your okay before the 14-day thinking period ended;
   
   

3. Lotteries or betting stuff.
   
   

Article 9 – Prices

The prices you see in the offer won’t change while the offer is valid – unless the VAT rules change.

That being said, if prices depend on things we can’t control (like fluctuations in the financial market), they might vary. If that’s the case, we’ll always mention it in the offer and let you know these are guide prices.

Price increases within 3 months after you placed your order are only allowed if they’re based on legal changes.

Price increases after those 3 months are only allowed if:

1. they’re based on new laws or rules, or
   
   

2. you’ve got the right to cancel the deal from the moment the price goes up.
   
   

Important note: The place of delivery is considered outside the EU. This means the shipping company will charge you import VAT and clearance fees. So, no VAT will be charged by us.

All prices are subject to typing or printing errors. If we accidentally listed the wrong price, we’re not responsible and not required to sell you the item at that incorrect price.

Article 10 – Product Quality & Warranty

We promise that our products and services match the description we gave, are of good quality, and work the way you’d expect based on what we said and the legal rules at the time of purchase. If we agreed something extra (like a special use), we’ll stick to that too.

Any extra warranty from us, the manufacturer, or importer doesn’t take away your legal rights.

If something’s wrong or you got the wrong product, please let us know within 14 days after delivery—just send us an email or message. Make sure to return the item in its original packaging and in new condition.

The warranty period we offer is the same as the one from the manufacturer. We’re not responsible if a product doesn’t work for a specific purpose you had in mind, or if you followed any advice that turned out not to work.

The warranty doesn’t apply if:

You or someone else repaired or changed the product;

The product was treated roughly, used incorrectly, or not as explained by us or on the packaging;

The issue is caused by government rules about materials or product standards.

Article 11 – Delivery & Order Fulfillment

We’ll handle your order with care—from the moment you place it to the moment we send it out.

We ship to the address you gave us.

Unless we agreed otherwise, we’ll ship accepted orders as fast as we can—usually within 30 days. If it’s delayed or only partially available, we’ll let you know within that time. If that happens, you can cancel your order free of charge and get your money back.

If you cancel because of a delay or incomplete delivery, we’ll refund your payment as soon as possible—definitely within 14 days.

If the product you ordered is no longer available, we’ll do our best to offer you a similar item instead. You’ll know this at the time of delivery. Don’t worry, you can still return it if you don’t want it. We’ll cover the return costs in that case.

Risk of loss or damage is on us until your order is delivered to you (or someone you told us is allowed to receive it), unless we agreed otherwise.

Article 12 – Subscriptions: duration, cancellation, and renewal

Cancelling your subscription

If you’re subscribed to a service or regular product delivery (yep, even electricity) for an open-ended period, you can cancel anytime. Just follow the cancellation rules we agreed on, with a max notice period of one month.

For fixed-term subscriptions, you can cancel at the end of the term—again, with no more than one month’s notice.

Here’s what’s important:

You can cancel at any time—you’re not stuck with awkward timing or specific dates.

You can cancel the same way you signed up.

You get the same notice period we’ve given ourselves.

Renewals

A fixed-term subscription can’t automatically be extended or renewed for another fixed term, unless we’re talking newspapers or magazines. In that case, it may be extended up to three months, but you can cancel at the end of that period with one month’s notice.

Subscriptions for a fixed term can only switch to an ongoing one if you’re allowed to cancel whenever you want, with a one-month notice period (or three months for subscriptions that deliver less than once a month, like print media).

Trial subscriptions (like magazine try-outs) end automatically—they won’t just keep going unless you say so.

Longer than one year?

If you’ve signed up for something that lasts longer than a year, you’re always allowed to cancel after that first year—again, with a max one-month notice, unless it would be super unfair or unreasonable to cancel early based on what we agreed.

Article 13 – Payment

Unless we’ve agreed otherwise, you need to pay the amount due within 7 working days after your cooling-off period starts (see Article 6.1).

If it’s a service agreement, the 7-day countdown starts after you’ve received the confirmation of the agreement.

If you spot a mistake in your payment info, let us know right away.

If you don’t pay on time, and there are no legal restrictions, we’re allowed to charge you reasonable extra costs—but only if we told you about them in advance.

Article 14 – Complaints

Got a complaint? Let us know within 7 days after you notice something’s not right. Please describe it clearly and completely.

We’ll get back to you within 14 days after receiving your complaint. If we need more time, we’ll let you know within that same period and give you an idea of when you can expect a detailed reply.

If we can’t figure it out together, the issue becomes an official dispute—which falls under our dispute resolution rules.

Filing a complaint doesn’t pause your payment or other obligations, unless we say otherwise in writing.

If we agree that your complaint is valid, we’ll either replace the product or fix it for free—your choice (within reason, of course).

Article 15 – Disputes

All our agreements with you are governed by Dutch law—even if you live outside the Netherlands.