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Return and Refund Polic

WITHDRAWAL PERIOD

We do our best to meet your expectations. However, if you are not completely satisfied, we truly regret it! That’s why we offer you the option to return the items you ordered within 14 days of receiving them.

Your withdrawal period begins the day after delivery (or the day after the last product is delivered in the case of multiple items in one order).

To simplify this process as much as possible, please follow these steps:

  1. Contact us
  2. Fully complete the return form (If the form is not entirely filled out, we will not be able to process the return request).
  3. Send the package (with a tracking code) and the completed form to the address provided on the return form.

Refund Eligibility

To qualify for a refund, the product must meet the following conditions:

  • The product must be in its original condition.
  • The product must show no signs of use.

NOTE: Personalized photo canvases cannot be returned.

We reserve the right to deny a refund if the product is suspected to be damaged or not in its original condition due to reasons beyond our control.
The return shipment must include a tracking code, and the sender is responsible for the shipping costs.


CANCELING AN ORDER

Can I modify or cancel my order?

Would you like to cancel or modify your order?

Please send an email to info@diyartclub.com to request a modification or cancellation.

If the order has already been processed, you may still return it under the 14-day legal withdrawal period, which begins once you receive your order at home.

Return shipping costs are your responsibility.